Refund policy

All Dorm Baskets are hand delivered or shipped with UPS, Fed Ex, or USPS to receive a refund the basket must be returned to the company directly. Dorm Baskets LLC, has a 100% satisfaction guarantee. If you or your recipient are not completely satisfied with the quality of your order please contact our customer service department immediately. Please contact our office within 5 days of receipt to ensure a prompt exchange or refund. You may return, new, unopened items sold and made by Dorm Baskets within 8 days of delivery for a full refund. This must be returned within a 10 day period. Once an item has been return a full refund will be issued. Shipping, taxes, and other fees are part of the handling charge and can't be refunded. All baskets and accessories shipped from our facility will arrive with exact or similar contents as seen in our on-line photo’s and descriptions. In the rare case that a particular item is out of stock, we will replace it with one of equal or greater value at our discretion with no additional charge. Please familiarize yourself with all of our return, exchange and delivery policies. Our 100% guarantee only requires for the gift basket to be returned in the original state, unopened. (There is a $35.00 Restocking fee for any returned baskets.)